You can ask any question to the online assistant in the lower right corner of the site or write to us in WhatsApp 7 981 983-06-49 . Here we have collected the questions that we are often asked:
In chapter Stylist kits we have already assembled discounted kits of the most necessary consulting materials, as well as a minimum set to get started and a VIP set with all the tools. You can choose a discounted kit based on your task and budget. Or you can contact an online consultant (in the lower right corner of the screen) or write to us in WhatsApp 7 981 983-06-49 . Our specialist will be happy to help you with the choice.
In chapter you can just read reviews our clients to any tool or color type palette. The account of the sold instruments already goes to thousands all over the world - they were bought from Australia to Finland literally.
We are absolutely confident in the impeccable quality of our tools, because the entire production process takes place under the personal control of the head of the image studio, Tatiana Preobrazhenskaya, and is carried out by experienced professionals. That is why we give a 100% return guarantee. If you do not like the item when you receive it, you can return it to us and we will refund you its full value.
All goods are manufactured in Russia and so far there has never been a situation where we have not been able to fulfill an order. There are always enough tools! We work with both individuals and companies and style schools
How to shop on an online store website
Detailed ordering algorithm on this page. We have done making a purchase in the store is as simple and convenient as possible.
You can write to us by email or Whatsapp 7 981 983-06-49 . During the working day, our consultant will contact you and place your order.
If you have any difficulties or questions when placing an order, you can always ask a question to the online assistant in the lower right corner of the site, write to us in WhatsApp 7 981 983-06-49 or by email. Experts will answer any of your questions and place your order.
1) Payment by credit card on the website — Data is transmitted over closed banking networks with the highest degree of protection, which excludes the possibility of access to them by third parties.
2) PayPal — fast and easy payment through the international system PayPal (no commission). Suitable for you if you are registered with PayPal.
Find out more about all payment methods here
When placing an order, select "Other payment methods", and our manager will call you and help you determine the best solution.
All payments on our website go through the Tinkoff Bank Internet acquiring systems, which in turn operate according to the international security standard & mdash; Payment Card Industry Data Security Standard (abbreviated PCI DSS). This standard was developed by payment systems Visa and MasterCard and includes 12 data protection requirements. Every year, certified auditors check whether the service meets all the requirements, after which they issue a certificate.
More about payment methods in the section Payment.
Residents of the Russian Federation can pay for the order upon receipt.
In other cases, we take 100% prepayment. At the same time, we guarantee a refund if you don't like something. Our guarantees and conditions of return.
At the moment we are delivering all over the world, you can find out more about delivery in the section Shipping.
In short, by Russian Post, courier to the door or express delivery by courier service UPS, and everything is described in more detail здесь
Delivery time by Mail depends on the remoteness of the recipient's region. We indicated the approximate delivery time in the section Shipping.
Yes of course. On the day the order is sent, we will send to your e-mail a letter with the parcel number (identifier) to track its movement.
You can also write to us by email or to our manager, who will easily find your order and provide a number in case of loss.
All arrived orders are kept at the post office from 7 to 30 days (Depends on the postal service of each country). The countdown starts from the day the order arrives at your post office. Storing orders during this period – free. If you do not have time to pick up your order, you must call the Post Office yourself and ask to extend the storage period of the order by dictating its identification number (or write an application for extending the storage period directly at the Post Office).
We interpret all such questions in favor of the client & mdash; we will replace it at our expense and also invest a small bonus. You only have a photograph. We always find a way out of the situation for the benefit of the client and solve everything promptly. Read more about the conditions in the section Return.
If after receiving your order you change your mind – we will refund your money. Within 14 days after receiving the order, if the product was not in use, the packaging and presentation are completely preserved, you can send it back to us. Read more about the conditions in the section Return.
If suddenly you did not find the answer to your question — write to us, please, and we will definitely answer: firstname.lastname@example.org or write to us on whatsapp 7 981 983-06-49 .